How are processing and transit different?
Processing usually takes 1–2 business days after authorization; the estimated 4–6 business days of carrier travel begin after dispatch. Tracking details and delivery issues are covered by the Shipping Policy.
What if I selected the wrong item?
An eligible new, unused, non-defective product can be requested for return within 30 days of delivery. Defects, damage, incorrect goods, missing pieces, and material description differences are also reviewed. Exchange requests depend on review and inventory.
Does an approved return cost a restocking fee?
No restocking fee applies to an eligible approved return. Use the free prepaid label enclosed in the parcel and obtain approval before mailing; contact us if the label is missing. See the Refund Policy.
When is the credit initiated?
We process or initiate an approved refund to the original method within 10 days, while the bank may take additional time to display it. Please use Contact Us for a specific purchase question.